# Case

Manage customer service cases end to end. Supports fetching by case ID, case number, or channel case identifier; creating, updating, patching, and bulk deleting cases; bulk profile-case creation with job status polling; applying macros; merging cases; listing associated message IDs; and retrieving an AI+ case smart summary.

 - [GET /case](https://developer-portal-demo.redocly.app/apis/sprinklr-v3/case/caseapiv3_getcases.md)
 - [POST /case](https://developer-portal-demo.redocly.app/apis/sprinklr-v3/case/caseapiv3_createcase.md)
 - [DELETE /case](https://developer-portal-demo.redocly.app/apis/sprinklr-v3/case/caseapiv3_deletecases.md)
 - [PUT /case](https://developer-portal-demo.redocly.app/apis/sprinklr-v3/case/caseapiv3_updatecase.md)
 - [PATCH /case](https://developer-portal-demo.redocly.app/apis/sprinklr-v3/case/caseapiv3_patchcase.md)
 - [POST /case/applyMacro](https://developer-portal-demo.redocly.app/apis/sprinklr-v3/case/caseapiv3_applymacro.md)
 - [GET /case/associatedMessages](https://developer-portal-demo.redocly.app/apis/sprinklr-v3/case/caseapiv3_getassociatedmessages.md)
 - [POST /case/bulk](https://developer-portal-demo.redocly.app/apis/sprinklr-v3/case/caseapiv3_bulkcreateprofilecases.md)
 - [GET /case/bulk/status](https://developer-portal-demo.redocly.app/apis/sprinklr-v3/case/caseapiv3_bulkjobstatus.md)
 - [POST /case/merge](https://developer-portal-demo.redocly.app/apis/sprinklr-v3/case/caseapiv3_mergecases.md)
 - [GET /case/smartSummary](https://developer-portal-demo.redocly.app/apis/sprinklr-v3/case/caseapiv3_getsmartsummary.md)